CUSTOMER SERVICE REPRESENTATIVE

Evans HQ: Delafield, WI

Reports to Director of Operations

Evans’ Customer Service Team is responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, Evans’ Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.

Essential Functions:

  • LTL and TL order entry/ validation
  • Invoice Entry
  • Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone
  • Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone
  • Communicate information needed to mitigate delivery issues with Evans’ Operations Team
  • Maintain the highest level of customer service even when under pressure

Qualifications / Requirements:

  • Exceptional customer service skills
  • High level of organizational and multitasking skills
  • Ability to problem-solve on the spot
  • Attention to detail and accuracy
  • Experience with Microsoft Office, especially Outlook
  • Ability and willingness to learn new software
  • Team-oriented
  • Self-motivated, dedicated, and enthusiastic
  • Speaks and writes in English fluently

Desired But Not Required:

  • Previous experience with shipping/trucking carriers

Benefits:

Evans offers excellent benefits, including medical, dental, and vision insurance, prescription drug coverage, 401k matching, paid holidays and vacation, disability insurance, life insurance, a casual, friendly work environment, and the opportunity to contribute to and prosper at a quickly growing company.

Interested in joining our high-performance team?

Have your resume and cover letter ready, and answer a few quick questions to submit your application.